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Title:
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EXPLORING THE USER IT PROFESSIONAL RELATIONSHIP |
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Author(s):
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Matthew Hinton |
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ISBN:
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978-989-8533-54-8 |
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Editors:
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Piet Kommers and Guo Chao Peng |
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Year:
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2016 |
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Edition:
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Single |
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Keywords:
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User satisfaction; technology assimilation; service delivery |
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Type:
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Poster/Demonstration |
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First Page:
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280 |
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Last Page:
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282 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Drawing on theoretical developments within the innovation literature, a conceptual model has been developed that draws a distinction between the adoption and assimilation of information technology (IT). The substantive conclusions are that a number of incongruences exist between IT professionals and end-users. These cover 1) the mismatch between business needs and the technology solution 2) inability of adoption processes to address issues of a social, organizational, or user nature 3) failure to recognize the importance of the process of interaction between various parties to technology assimilation. By addressing the assimilation process, the conceptual model offers a way to reframe our understanding from a user perspective. |
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